Return & Refund Policy
Return & Refund Policy
At Toyigo.com, we take pride in offering high-quality imported toys. To ensure the best customer experience, we thoroughly inspect each product before shipping. Due to the nature of imported goods, all sales are final, and we do not accept returns or exchanges.
Exceptions & Special Cases
We understand that rare situations may arise. In the following cases, we will review your request:
- Damaged or Defective Items: If you receive a damaged or defective product, you must notify us within 24 hours of delivery with clear photos and a video showing the issue.
- Incorrect Item Received: If you receive an incorrect item, contact us within 24 hours with proof of the mistake.
If your request is approved, we may offer a replacement or store credit at our discretion.
Important Notes
- We do not accept returns for change of mind, minor packaging damage, or personal preferences.
- Customers must ensure the product details, specifications, and images meet their expectations before purchasing.
- Any issues reported after 24 hours of delivery will not be considered.
By purchasing from Toyigo, you agree to this policy. If you have any concerns, feel free to contact our support team before placing an order.
You can cancel your order by emailing at support@toyigo.com or get in touch with our customer support at WhatsApp or Call +91 9063208347 for further assistance.
Note: In case you receive an item even after cancelling, you can just refuse to accept it. If Any amount is paid, will be refunded to your original payment method.
Your order will get cancelled instantly & a refund will be processed to your original payment method if the payment was made in advance.
If you have any questions concerning our return policy, please contact us at:
Customer Care Number: +91 9063208347
Email: support@toyigo.com